FAQs

To book a class visit our schedule online, here.

We provide cubbies and a changing area for your convenience. Harlem Cycle is not responsible for lost, stolen or damaged personal property, including but not limited to any property left on the premises or in a locker or cubbie. Personal items such as backpacks, bags and purses must be kept in a cubby. The staff is not responsible for lost or stolen items.

We want to make sure you get off to a strong start and experience all that Harlem Cycle has to offer. All new clients can register for our “New Client’s Deal” of 50% off your first class, here.

We recommend that you make a reservation if you plan to attend a class. We do welcome walk-in riders, but warn you that classes may fill up. To reserve a spot in advance, participants must sign up no later than 10 minutes prior to the scheduled class time. Reservations can be made online, here. For classes before 8:00 a.m., participants must reserve by 12 a.m. midnight.

If you are running late please give the studio a call and we will hold a bike for up to 5 minutes after class starts. After 5 min, we will not be able to let you into the class and this will result in a late cancellation and loss of your class credit.

There is a 6 hour cancellation policy for ALL reservations. If you early cancel your reservation, your session will be returned to your Harlem Cycle account for future use (as long as it is before the expiration date). If you late cancel or no-show for a class, you will lose that session. Exceptions to this rule are only made for health concerns. If you are experiencing any health concerns please email the studio ASAP at info@harlem-cycle.com to cancel your reservation or within 24 hours of your reservation. All monthly packages are subjected to a $10 late cancel fee.

All purchases are nonrefundable. This includes classes, gear purchases, subscription fees, etc.

If you fail to show up for a class you’re signed up for, you will forfeit the class credit used to reserve the class. No refunds on payment will be granted.

All Harlem Cycle class reservations and class packages are non-transferable.

You’re going to SWEAT! Appropriate athletic attire is recommended. Generally, this consists of athletic pants or shorts, and a t-shirt, sweatshirt or tank top. Shorts must be long enough to cover the buttocks and groin area when exercising or moving. Supportive underwear are recommended. Hard-soled, closed-toe athletic shoes or cycling shoes are recommended for all spinning classes.

It is recommended that all expecting mothers consult with a medical professional before exercising. Expecting mothers may take a maternity freeze to suspend their membership for up to 12 months. All maternity freeze requests must be delivered in person or via certified mail to Harlem Cycle managing partners. If you are pregnant or have recently given birth, you are welcome to attend any class and workshops at Harlem Cycle as long as you stick to modified or lighter intensities. It is imperative to inform the instructor that you are pregnant or have recently given birth.

No. Unfortunately, we don’t.

Unfortunately, no we do not rent cycling shoes. However please note our bikes are equipped for regular athletic shoes. If you already own your own cycling shoes, please make sure they have SPD clips. For all combination classes we request you wear your regular athletic shoes once you are off the bike.

Yes children over the age of 12 who are taller than 4’10” can participate in class. All parents of children under 18 will be required to sign a liability waiver before they can enter the studio.

All monthly plans can be cancelled anytime before your next auto renewal. To cancel, log into your account and press “Cancel”.

All class packages start on the date of purchase. For example a 1 ride class package with an expiration period of 14 days, if purchased on the 1st, will expire on the 13th. Please make sure to check your receipt for your confirmed expiration date.

No class package expiration periods are only calculated by the date of purchase and not the time.